| Author | Message | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1724 Registered: 1-2007 |
I asked for my wife but got Frank Smith instead | ||
| Lynne (Lynne)
New member Username: Lynne Post Number: 3880 Registered: 12-2000 |
Is Frank Smith the name of a drink? (and also your wife's name) | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1726 Registered: 1-2007 |
Is Frank Smith the name of a drink? (and also your wife's name) LOL oh come now Lynne not all my puzzles are about drinking (most of them are i'll give you that). And no my wife's name is not Frank Smith | ||
| Lynne (Lynne)
New member Username: Lynne Post Number: 3881 Registered: 12-2000 |
Ah, but I thought her name might have sounded similar in a drunken state! Were you on the phone? | ||
| Usmcfink (Usmcfink)
New member Username: Usmcfink Post Number: 388 Registered: 10-2008 |
was the accidental getting of Frank a human error? made by you? and/or another? several others? An electronic error? caused by you? and/or another? several others? faulty equipment? | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1727 Registered: 1-2007 |
Ah, but I thought her name might have sounded similar in a drunken state! ah I see but no to that as well Were you on the phone? yes | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1728 Registered: 1-2007 |
was the accidental getting of Frank a human error? no made by you? no and/or another? several others? so no to these as well An electronic error? yes caused by you? yope and/or another? several others? no faulty equipment? this but i had a hand in the error | ||
| Biograd (Biograd)
New member Username: Biograd Post Number: 334 Registered: 6-2008 |
Did this occur while using a voicemail system? If so, was it the kind where you type numbers using the keypad? Or one with speech recognition where you speak commands? | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1729 Registered: 1-2007 |
Did this occur while using a voicemail system? yes If so, was it the kind where you type numbers using the keypad? Or one with speech recognition where you speak commands? this one | ||
| Bolapara (Bolapara)
New member Username: Bolapara Post Number: 87 Registered: 12-2008 |
Did you say "I want Julie Smith. Smith. Smith, Julie. Julie Smith. I'm trying to be FRANK here! SMITH! - or something similar | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1730 Registered: 1-2007 |
Did you say "I want Julie Smith. Smith. Smith, Julie. Julie Smith. I'm trying to be FRANK here! SMITH! - or something similar this is an ingenious guess but not the right answer i'm afraid. You're not a million miles away in that frustration on my part plays a big part in this puzzle. | ||
| Jenburdoo (Jenburdoo)
New member Username: Jenburdoo Post Number: 639 Registered: 5-2003 |
Is your wife's name relevant? Is Frank Smith a real person? Someone you know? Is Frank Smith a real name or just a placeholder? Were you able to solve the problem by speaking to a human operator? | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1731 Registered: 1-2007 |
Is your wife's name relevant? yope Is Frank Smith a real person? yes Someone you know? i know of him but don't know him personally , not really relevant? Is Frank Smith a real name or just a placeholder? it's real Were you able to solve the problem by speaking to a human operator? yes eventually | ||
| Gourami (Gourami)
Moderator Username: Gourami Post Number: 44 Registered: 10-2008 |
Interesting. Just to be certain, you were giving a voice command to your phone trying to get it to call your wife? Or trying to get messages from your wife? Did you say "Frank Smith" at any point? Did you say your wife's name? Did you say another name that Frank goes by, or that the system would recognize as him? THe name of a business? | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1733 Registered: 1-2007 |
Interesting. Just to be certain, you were giving a voice command to your phone trying to get it to call your wife? yes i was attempting to get put through to her extensionOr trying to get messages from your wife? so no Did you say "Frank Smith" at any point? no Did you say your wife's name? yes Did you say another name that Frank goes by, or that the system would recognize as him? well i said something that the system thought was frank but it wasn't another name for him THe name of a business? no | ||
| Lynne (Lynne)
New member Username: Lynne Post Number: 3882 Registered: 12-2000 |
Were you calling your wife at her work? If so, does Frank Smith also work there? Did you ask for your wife by name or ask for her extension number? Were you speaking to a human operator? | ||
| Jenburdoo (Jenburdoo)
New member Username: Jenburdoo Post Number: 640 Registered: 5-2003 |
Would it help to know your wife's name? Did the robotic operator mistake it for Frank Smith? Is something other than their names relevant? For example, were you asking for a specific department? (When I call my dad at work I ask for Engineering, for example.) | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1734 Registered: 1-2007 |
Were you calling your wife at her work? yes If so, does Frank Smith also work there? yes Did you ask for your wife by name or ask for her extension number? by name Were you speaking to a human operator? no | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1735 Registered: 1-2007 |
Would it help to know your wife's name? it will help you set the scene . Her name is Sheila Hallihan Did the robotic operator mistake it for Frank Smith? no but it did mistake it for another name ...explore this Is something other than their names relevant? no For example, were you asking for a specific department? (When I call my dad at work I ask for Engineering, for example.)nothing like this. Sheila works for the same Bank as I do but she is a customer manager. She works on a team of about 20 people managing about 4000 accounts. Frank Smith also works on the team | ||
| Gourami (Gourami)
Moderator Username: Gourami Post Number: 50 Registered: 10-2008 |
Is her name similar to another person's who works on the team? To another relevant person not working on the team? Is a building/wing/etc. named after a person relevant? Did Frank Smith pick up his own phone? | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1741 Registered: 1-2007 |
Is her name similar to another person's who works on the team? well the machine thought so but i don't. explore this theme To another relevant person not working on the team? no Is a building/wing/etc. named after a person relevant? no Did Frank Smith pick up his own phone? no when the machine told me it was putting me through to Frank's extension i hung up | ||
| Woodworm (Woodworm)
New member Username: Woodworm Post Number: 1695 Registered: 3-2006 |
Did you know, as soon as the robot said it was connecting you to Frank, why it had made the mistake? Or was it something you had to puzzle out? Did you say her full name in the form you've given us? Did the robot mistake 'Sheila Hallihan' for Frank's job title? Did you say anything relevant apart from 'Sheila Hallihan'? For instance, 'can you get me' or 'can I speak to'? Were you eating crisps at the time? Would this puzzle work if her name were Hanrahan? Hoolihan? Goolagong? Or if Frank's name were Jones? Or Wilkinson? | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1743 Registered: 1-2007 |
Did you know, as soon as the robot said it was connecting you to Frank, why it had made the mistake? yes Or was it something you had to puzzle out? Did you say her full name in the form you've given us? yes Did the robot mistake 'Sheila Hallihan' for Frank's job title? no bordering on an FA here Did you say anything relevant apart from 'Sheila Hallihan'? yes although not initially For instance, 'can you get me' or 'can I speak to'? but not these examples Were you eating crisps at the time? no Would this puzzle work if her name were Hanrahan? yes Hoolihan? yes Goolagong? yope to this although i'm sure I would have had similar trouble Or if Frank's name were Jones? no Or Wilkinson? no small hint. I made several attempts to talk to my wife before getting put through to franks extension | ||
| Gourami (Gourami)
Moderator Username: Gourami Post Number: 57 Registered: 10-2008 |
Did you try different ways of saying her name? Shiela? Hallihan? Mrs./Ms./Dr. Hallihan? S.H.? Did you say something that wasn't part of a name or nickname at all? | ||
| Woodworm (Woodworm)
New member Username: Woodworm Post Number: 1697 Registered: 3-2006 |
Did you use an expletive? :-) | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1746 Registered: 1-2007 |
Did you try different ways of saying her name? no Shiela? Hallihan? Mrs./Ms./Dr. Hallihan? S.H.? none of these i just said her name in a clear voice Did you say something that wasn't part of a name or nickname at all? yes i did and help is at hand | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1747 Registered: 1-2007 |
Did you use an expletive? :-) Yet another of my puzzles blown wide open by the wilde one :o( To my eternal shame the answer is yes. Great job Woodworm. Now can you piece together what happened. Remember I made more than one call | ||
| Arek_fu (Arek_fu)
New member Username: Arek_fu Post Number: 608 Registered: 12-2007 |
So the system refused to put your call through to your wife and in a fit of anger you used a four-letter word? Did you say something along the lines of "Sheila Hallihan, for ****'s sake!"? | ||
| Logician (Logician)
New member Username: Logician Post Number: 430 Registered: 6-2003 |
Did you use swear words that sound like "Frank Smith"? (Having a little trouble with 'Smith', but worth a try...) | ||
| Logician (Logician)
New member Username: Logician Post Number: 431 Registered: 6-2003 |
Or maybe you can get someone, like a blacksmith, who specialises in... | ||
| Bolapara (Bolapara)
New member Username: Bolapara Post Number: 103 Registered: 12-2008 |
Did you say Smith when you were put in to frank smith? Maybe "F**K S**T - I want my wife!" | ||
| Peter365 (Peter365)
New member Username: Peter365 Post Number: 1756 Registered: 1-2007 |
Arek Fu So the system refused to put your call through to your wife and in a fit of anger you used a four-letter word? yes Did you say something along the lines of "Sheila Hallihan, for ****'s sake!"? almost perfect and good enough for a ***************spoiler***************** Here's the transcript of the two calls that I tried to place to my wife on our company's super deluxe new voice recognition phone system which as you'll see seems only able to recognise the initials of the person you're looking to speak to. Call 1 : Phone System : "Welcome to the customer management team please state clearly the name of the person you wish to speak to" Me : "Sheila Hallihan" Phone System : "Putting you through to Sharon Hogan is this correct" Me : No Phone System : Please restate the name of the person you wish to speak to" Me : Slightly louder "SHEILA HALLIHAN" Phone System : "Putting you through to Seamus Hanley is this correct" Me: "No" Phone system : "We are unable to connect your call at this time" Me : Hangs up in disgust. Redials number while moaning about so called technological advancements. Call No 2: Phone System : "Welcome to the customer management team please state clearly the name of the person you wish to speak to" Me : Very slowly and loudly "SHEILA HALLIHAN" Phone System : "Putting you through to Sharon Hogan is this correct" Me Starting to lose my temper : "F**K's sake" Phone System "Putting you through to Frank Smith is this correct" Me : Probably best left to your imagination. Thanks to all who played some amusing guesses there at the end. There's nothing like a bit of profanity to get the questions flowing. Well done Arek for the score and Woodworm for the assist | ||
| Gourami (Gourami)
Moderator Username: Gourami Post Number: 91 Registered: 10-2008 |
What happened to the good old days where you pushed a button to get their extension? Good one, we should have gotten it sooner. |
