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Peter365 (Peter365)
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Username: Peter365

Post Number: 1724
Registered: 1-2007
Posted on Thursday, January 22, 2009 - 11:25 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

I asked for my wife but got Frank Smith instead
Lynne (Lynne)
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Username: Lynne

Post Number: 3880
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Posted on Thursday, January 22, 2009 - 2:39 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is Frank Smith the name of a drink? (and also your wife's name)
Peter365 (Peter365)
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Post Number: 1726
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Posted on Thursday, January 22, 2009 - 3:54 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is Frank Smith the name of a drink? (and also your wife's name) LOL oh come now Lynne not all my puzzles are about drinking (most of them are i'll give you that). And no my wife's name is not Frank Smith
Lynne (Lynne)
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Post Number: 3881
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Posted on Thursday, January 22, 2009 - 6:16 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Ah, but I thought her name might have sounded similar in a drunken state!

Were you on the phone?
Usmcfink (Usmcfink)
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Posted on Thursday, January 22, 2009 - 6:52 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

was the accidental getting of Frank a human error? made by you? and/or another? several others? An electronic error? caused by you? and/or another? several others? faulty equipment?
Peter365 (Peter365)
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Username: Peter365

Post Number: 1727
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Posted on Thursday, January 22, 2009 - 8:31 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Ah, but I thought her name might have sounded similar in a drunken state! ah I see but no to that as well

Were you on the phone? yes
Peter365 (Peter365)
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Username: Peter365

Post Number: 1728
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Posted on Thursday, January 22, 2009 - 8:33 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

was the accidental getting of Frank a human error? no made by you? no and/or another? several others? so no to these as well An electronic error? yes caused by you? yope and/or another? several others? no faulty equipment? this but i had a hand in the error
Biograd (Biograd)
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Post Number: 334
Registered: 6-2008
Posted on Thursday, January 22, 2009 - 11:24 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did this occur while using a voicemail system? If so, was it the kind where you type numbers using the keypad? Or one with speech recognition where you speak commands?
Peter365 (Peter365)
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Username: Peter365

Post Number: 1729
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Posted on Thursday, January 22, 2009 - 11:52 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did this occur while using a voicemail system? yes If so, was it the kind where you type numbers using the keypad? Or one with speech recognition where you speak commands? this one
Bolapara (Bolapara)
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Post Number: 87
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Posted on Friday, January 23, 2009 - 4:17 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did you say "I want Julie Smith. Smith. Smith, Julie. Julie Smith. I'm trying to be FRANK here! SMITH! - or something similar
Peter365 (Peter365)
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Username: Peter365

Post Number: 1730
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Posted on Friday, January 23, 2009 - 11:49 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did you say "I want Julie Smith. Smith. Smith, Julie. Julie Smith. I'm trying to be FRANK here! SMITH! - or something similar this is an ingenious guess but not the right answer i'm afraid. You're not a million miles away in that frustration on my part plays a big part in this puzzle.
Jenburdoo (Jenburdoo)
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Posted on Friday, January 23, 2009 - 1:06 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is your wife's name relevant?

Is Frank Smith a real person? Someone you know? Is Frank Smith a real name or just a placeholder? Were you able to solve the problem by speaking to a human operator?
Peter365 (Peter365)
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Username: Peter365

Post Number: 1731
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Posted on Friday, January 23, 2009 - 1:08 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is your wife's name relevant? yope

Is Frank Smith a real person? yes Someone you know? i know of him but don't know him personally , not really relevant? Is Frank Smith a real name or just a placeholder? it's real Were you able to solve the problem by speaking to a human operator? yes eventually
Gourami (Gourami)
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Username: Gourami

Post Number: 44
Registered: 10-2008
Posted on Saturday, January 24, 2009 - 4:32 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Interesting. Just to be certain, you were giving a voice command to your phone trying to get it to call your wife? Or trying to get messages from your wife?
Did you say "Frank Smith" at any point? Did you say your wife's name? Did you say another name that Frank goes by, or that the system would recognize as him? THe name of a business?
Peter365 (Peter365)
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Username: Peter365

Post Number: 1733
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Posted on Saturday, January 24, 2009 - 6:28 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Interesting. Just to be certain, you were giving a voice command to your phone trying to get it to call your wife? yes i was attempting to get put through to her extensionOr trying to get messages from your wife? so no
Did you say "Frank Smith" at any point? no Did you say your wife's name? yes Did you say another name that Frank goes by, or that the system would recognize as him? well i said something that the system thought was frank but it wasn't another name for him THe name of a business? no
Lynne (Lynne)
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Username: Lynne

Post Number: 3882
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Posted on Saturday, January 24, 2009 - 11:35 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Were you calling your wife at her work? If so, does Frank Smith also work there?
Did you ask for your wife by name or ask for her extension number?
Were you speaking to a human operator?
Jenburdoo (Jenburdoo)
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Post Number: 640
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Posted on Sunday, January 25, 2009 - 3:50 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Would it help to know your wife's name? Did the robotic operator mistake it for Frank Smith?

Is something other than their names relevant? For example, were you asking for a specific department? (When I call my dad at work I ask for Engineering, for example.)
Peter365 (Peter365)
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Username: Peter365

Post Number: 1734
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Posted on Monday, January 26, 2009 - 10:05 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Were you calling your wife at her work? yes If so, does Frank Smith also work there? yes
Did you ask for your wife by name or ask for her extension number? by name
Were you speaking to a human operator? no
Peter365 (Peter365)
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Username: Peter365

Post Number: 1735
Registered: 1-2007
Posted on Monday, January 26, 2009 - 10:08 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Would it help to know your wife's name? it will help you set the scene . Her name is Sheila Hallihan Did the robotic operator mistake it for Frank Smith? no but it did mistake it for another name ...explore this

Is something other than their names relevant? no For example, were you asking for a specific department? (When I call my dad at work I ask for Engineering, for example.)nothing like this. Sheila works for the same Bank as I do but she is a customer manager. She works on a team of about 20 people managing about 4000 accounts. Frank Smith also works on the team
Gourami (Gourami)
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Username: Gourami

Post Number: 50
Registered: 10-2008
Posted on Monday, January 26, 2009 - 3:30 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is her name similar to another person's who works on the team? To another relevant person not working on the team? Is a building/wing/etc. named after a person relevant? Did Frank Smith pick up his own phone?
Peter365 (Peter365)
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Username: Peter365

Post Number: 1741
Registered: 1-2007
Posted on Monday, January 26, 2009 - 3:56 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is her name similar to another person's who works on the team? well the machine thought so but i don't. explore this theme To another relevant person not working on the team? no Is a building/wing/etc. named after a person relevant? no Did Frank Smith pick up his own phone? no when the machine told me it was putting me through to Frank's extension i hung up
Woodworm (Woodworm)
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Username: Woodworm

Post Number: 1695
Registered: 3-2006
Posted on Monday, January 26, 2009 - 9:09 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did you know, as soon as the robot said it was connecting you to Frank, why it had made the mistake? Or was it something you had to puzzle out? Did you say her full name in the form you've given us?

Did the robot mistake 'Sheila Hallihan' for Frank's job title? Did you say anything relevant apart from 'Sheila Hallihan'? For instance, 'can you get me' or 'can I speak to'?

Were you eating crisps at the time?

Would this puzzle work if her name were Hanrahan? Hoolihan? Goolagong? Or if Frank's name were Jones? Or Wilkinson?
Peter365 (Peter365)
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Username: Peter365

Post Number: 1743
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Posted on Monday, January 26, 2009 - 11:56 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did you know, as soon as the robot said it was connecting you to Frank, why it had made the mistake? yes Or was it something you had to puzzle out? Did you say her full name in the form you've given us? yes

Did the robot mistake 'Sheila Hallihan' for Frank's job title? no bordering on an FA here Did you say anything relevant apart from 'Sheila Hallihan'? yes although not initially For instance, 'can you get me' or 'can I speak to'? but not these examples

Were you eating crisps at the time? no

Would this puzzle work if her name were Hanrahan? yes Hoolihan? yes Goolagong? yope to this although i'm sure I would have had similar trouble Or if Frank's name were Jones? no Or Wilkinson? no

small hint. I made several attempts to talk to my wife before getting put through to franks extension
Gourami (Gourami)
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Username: Gourami

Post Number: 57
Registered: 10-2008
Posted on Tuesday, January 27, 2009 - 7:27 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did you try different ways of saying her name? Shiela? Hallihan? Mrs./Ms./Dr. Hallihan? S.H.? Did you say something that wasn't part of a name or nickname at all?
Woodworm (Woodworm)
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Username: Woodworm

Post Number: 1697
Registered: 3-2006
Posted on Tuesday, January 27, 2009 - 8:04 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did you use an expletive? :-)
Peter365 (Peter365)
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Username: Peter365

Post Number: 1746
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Posted on Tuesday, January 27, 2009 - 9:30 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did you try different ways of saying her name? no Shiela? Hallihan? Mrs./Ms./Dr. Hallihan? S.H.? none of these i just said her name in a clear voice Did you say something that wasn't part of a name or nickname at all? yes i did and help is at hand
Peter365 (Peter365)
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Username: Peter365

Post Number: 1747
Registered: 1-2007
Posted on Tuesday, January 27, 2009 - 9:33 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did you use an expletive? :-) Yet another of my puzzles blown wide open by the wilde one :o(

To my eternal shame the answer is yes. Great job Woodworm. Now can you piece together what happened. Remember I made more than one call
Arek_fu (Arek_fu)
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Username: Arek_fu

Post Number: 608
Registered: 12-2007
Posted on Thursday, January 29, 2009 - 7:41 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

So the system refused to put your call through to your wife and in a fit of anger you used a four-letter word? Did you say something along the lines of "Sheila Hallihan, for ****'s sake!"?
Logician (Logician)
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Username: Logician

Post Number: 430
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Posted on Friday, January 30, 2009 - 1:00 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did you use swear words that sound like "Frank Smith"? (Having a little trouble with 'Smith', but worth a try...)
Logician (Logician)
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Username: Logician

Post Number: 431
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Posted on Friday, January 30, 2009 - 1:01 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Or maybe you can get someone, like a blacksmith, who specialises in...
Bolapara (Bolapara)
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Post Number: 103
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Posted on Friday, January 30, 2009 - 4:57 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did you say Smith when you were put in to frank smith?

Maybe "F**K S**T - I want my wife!"
Peter365 (Peter365)
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Username: Peter365

Post Number: 1756
Registered: 1-2007
Posted on Friday, January 30, 2009 - 10:27 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Arek Fu

So the system refused to put your call through to your wife and in a fit of anger you used a four-letter word? yes Did you say something along the lines of "Sheila Hallihan, for ****'s sake!"? almost perfect and good enough for a

***************spoiler*****************

Here's the transcript of the two calls that I tried to place to my wife on our company's super deluxe new voice recognition phone system which as you'll see seems only able to recognise the initials of the person you're looking to speak to.

Call 1 :

Phone System : "Welcome to the customer management team please state clearly the name of the person you wish to speak to"

Me : "Sheila Hallihan"

Phone System : "Putting you through to Sharon Hogan is this correct"

Me : No

Phone System : Please restate the name of the person you wish to speak to"

Me :
Slightly louder "SHEILA HALLIHAN"

Phone System : "Putting you through to Seamus Hanley is this correct"

Me: "No"

Phone system : "We are unable to connect your call at this time"

Me : Hangs up in disgust.


Redials number while moaning about so called technological advancements.

Call No 2:

Phone System : "Welcome to the customer management team please state clearly the name of the person you wish to speak to"

Me :
Very slowly and loudly "SHEILA HALLIHAN"

Phone System : "Putting you through to Sharon Hogan is this correct"

Me
Starting to lose my temper : "F**K's sake"

Phone System "Putting you through to Frank Smith is this correct"

Me : Probably best left to your imagination.


Thanks to all who played some amusing guesses there at the end. There's nothing like a bit of profanity to get the questions flowing. Well done Arek for the score and Woodworm for the assist
Gourami (Gourami)
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Username: Gourami

Post Number: 91
Registered: 10-2008
Posted on Friday, February 13, 2009 - 7:00 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

What happened to the good old days where you pushed a button to get their extension? Good one, we should have gotten it sooner.

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