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Irishelk (Irishelk)
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Posted on Thursday, November 14, 2013 - 2:20 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Donna regularly pretends that she can speak Spanish, although she can't speak a word of it. Fortunately, she is never asked to, and she benefits from her deception. Who is she lying to?

Possible quickie, but I thought this was too fun to pass up.
Jondahr (Jondahr)
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Posted on Thursday, November 14, 2013 - 5:48 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is her profession relevant? Hobbies? Nationality? Age?

Is she a native English speaker?
Redwine (Redwine)
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Posted on Thursday, November 14, 2013 - 9:40 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Does she sing Spanish songs? Does she deliberately make the person/people think she can speak Spanish? Does she pretend she can also read Spanish?
Does she benefit professionally? Financially? Emotionally?
Solo1 (Solo1)
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Posted on Thursday, November 14, 2013 - 3:41 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

It wouldn't really qualify as speaking the language, but does she actually say 3 specific words of Spanish?
Irishelk (Irishelk)
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Posted on Thursday, November 14, 2013 - 9:34 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Jondahr (Jondahr)

Is her profession relevant? Yes, or a part of it. Hobbies? Nationality? Age? No to rest.

Is she a native English speaker? Yes.

Redwine (Redwine)

Does she sing Spanish songs? No. Does she deliberately make the person/people think she can speak Spanish? No, slight FA. Does she pretend she can also read Spanish? No.
Does she benefit professionally? Possibly. Financially? No. Emotionally? Possibly.

Solo1 (Solo1)

It wouldn't really qualify as speaking the language, but does she actually say 3 specific words of Spanish? No, but now I'm intrigued. Which 3 words?
Solo1 (Solo1)
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Posted on Thursday, November 14, 2013 - 11:03 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

"No habla Ingles"
Useful for getting rid of salesmen - unless they happen to habla Espanol!
Wizardofnz (Wizardofnz)
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Posted on Thursday, November 14, 2013 - 11:08 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

It's for that very reason that I've learned to say 'Sorry, I work in advertising' in Maori. Even if the telemarketer is fluent, they have a reason to abort the call.
Irishelk (Irishelk)
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Posted on Thursday, November 14, 2013 - 11:20 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

That's quite a good strategy. I've noticed that a lot of telemarketers don't need much of an excuse to hang up. And after having canvassed door-to-door, I can certainly understand the reluctance to try to persuade unresponsive people. In fact, if a telemarketer is pushy, I assume they're too new to the job to be sick of it yet.
Redwine (Redwine)
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Posted on Friday, November 15, 2013 - 12:16 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Does Donna just benefit some people's misconception about her speaking Spanish? If yes, is it relevant how people develop this misconception?
Does Donna work with Spanish - speaking people? When people think she can speak Spanish, does it make her more credible?
Irishelk (Irishelk)
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Posted on Friday, November 15, 2013 - 2:25 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Redwine (Redwine)

Does Donna just benefit some people's misconception about her speaking Spanish? Yes. If yes, is it relevant how people develop this misconception? Yes.
Does Donna work with Spanish - speaking people? Yesish, but misleading. When people think she can speak Spanish, does it make her more credible? No.
Redwine (Redwine)
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Posted on Friday, November 15, 2013 - 2:42 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Do the people develop the misconception, basing on how Donna looks like? on how she speaks English? on what she does for living? on her actions they can see?
Do all people Donna interacts with develop the misconception?
As Donna does not deliberately cause the misconception, does she actually lie to anybody?
Psydkik (Psydkik)
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Posted on Saturday, November 16, 2013 - 12:32 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is anyone taken in by her pretense? Or do the people who see her pretending to speak Spanish know full well she can't speak it?

Is she only lying to herself?

Does she have a mental illness?
Irishelk (Irishelk)
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Posted on Saturday, November 16, 2013 - 3:32 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Redwine (Redwine)

Do the people develop the misconception, basing on how Donna looks like? No. on how she speaks English? No. on what she does for living? No. on her actions they can see? No, in fact.
Do all people Donna interacts with develop the misconception? No.
As Donna does not deliberately cause the misconception, FA does she actually lie to anybody? Technically, no.

Psydkik (Psydkik)

Is anyone taken in by her pretense? Hard to answer, but I'll say yesish. Or do the people who see her pretending to speak Spanish know full well she can't speak it? FA, and I'll say yope.

Is she only lying to herself? No.

Does she have a mental illness? Irr.
Redwine (Redwine)
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Posted on Monday, November 18, 2013 - 9:44 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Are media relevant? Facebook status of Donna?
Do the people develop the misconception, basing on what Donna tells about herself?
Is the group of people with the misconception Donna's relatives? close friends? coworkers?
Irishelk (Irishelk)
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Posted on Tuesday, November 19, 2013 - 1:45 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Redwine (Redwine)

Are media relevant? No. Facebook status of Donna? No.
Do the people develop the misconception, basing on what Donna tells about herself? No.
Is the group of people with the misconception Donna's relatives? close friends? coworkers? No to all.
Redwine (Redwine)
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Posted on Tuesday, November 19, 2013 - 9:10 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Does Donna work in social care? Is she an artist? Is she of a medical profession? Does she work with languages? Is she a scientist?
Psydkik (Psydkik)
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Posted on Wednesday, November 20, 2013 - 11:18 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is she an actress?
Irishelk (Irishelk)
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Posted on Wednesday, November 20, 2013 - 12:44 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Redwine (Redwine)

Does Donna work in social care? Is she an artist? Is she of a medical profession? Does she work with languages? Is she a scientist? No to all.

Psydkik (Psydkik)

Is she an actress? No, good thought.

There are a few jobs that could apply, and guessing them could be tough. It's more about something she does at work.
Solo1 (Solo1)
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Posted on Wednesday, November 20, 2013 - 6:13 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is it relevant that she pretends to be able to speak Spanish, not some other language?

Once you have learned a few rules of pronunciation, Spanish is relatively easy to "read." That is, one can pronounce all the words at sight, but not be able to understand any of them. Anything along those lines?
Psydkik (Psydkik)
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Posted on Friday, November 22, 2013 - 12:50 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

When Donna pretends she can speak Spanish:
- is she performing a specific action?
- is she in a specific place?
- it a specific date, time of year, time of day?
- is there someone specific with her?
- does she have a specific item?
- can she see something specific?
- can she hear something specific?
- can she smell/feel/taste something specific?
Irishelk (Irishelk)
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Posted on Saturday, November 23, 2013 - 3:46 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Solo1 (Solo1)

Is it relevant that she pretends to be able to speak Spanish, not some other language? Not really, but Spanish is the most likely for this situation.

Once you have learned a few rules of pronunciation, Spanish is relatively easy to "read." That is, one can pronounce all the words at sight, but not be able to understand any of them. Anything along those lines? True! but no.

Psydkik (Psydkik)

- is she performing a specific action? Yes.
- is she in a specific place? Not necessarily.
- it a specific date, time of year, time of day? No.
- is there someone specific with her? Noish.
- does she have a specific item? Yes.
- can she see something specific? No.
- can she hear something specific? YES.
- can she smell/feel/taste something specific? No.
Solo1 (Solo1)
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Posted on Saturday, November 23, 2013 - 4:03 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is it relevant where Donna is geographically or otherwise? If geographically, is she in a Spanish-speaking country, or an English-speaking one? (e.g. close to the US-Mexico border)
If otherwise, is she indoors? outdoors? at home? away? etc, etc.
Is she really a "native speaker of English?" That is, is she English? Or American? Canadian? Aussie? NZ? other? Relevant?
Redwine (Redwine)
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Posted on Monday, November 25, 2013 - 1:15 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Did she understand Spanish when spoken? Did she pretend to be speaking Spanish in order not to show that she can speak/understand other language?
Irishelk (Irishelk)
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Posted on Tuesday, November 26, 2013 - 1:17 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Solo1 (Solo1)

Is it relevant where Donna is geographically or otherwise? Yes. If geographically, is she in a Spanish-speaking country, or an English-speaking one? (e.g. close to the US-Mexico border) The situation could be switched around, but the way I pictured it: English-speaking.
If otherwise, is she indoors? outdoors? at home? away? etc, etc. Could happen a variety of places, usually inside. I was answering the questions as if it was taking place at her work, but it could happen elsewhere.
Is she really a "native speaker of English?" Yes. That is, is she English? Or American? This. Canadian? Aussie? NZ? other? Relevant? It would probably work with any/most, but I'm not sure.

Redwine (Redwine)

Did she understand Spanish when spoken? No. Did she pretend to be speaking Spanish in order not to show that she can speak/understand other language? No.
Solo1 (Solo1)
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Posted on Tuesday, November 26, 2013 - 4:42 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

OK, we know that:
- she is a US citizen, living somewhere in the US. Is the area relevant? state? city?
- she does this mostly, but not necessarily at work? does she (not 'can' she) do this in private life as well?
- she pretends to speak Spanish. Is she in a situation where nobody calls her bluff? where nobody dares to call her bluff? where everyone else is pretending as well?
Irishelk (Irishelk)
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Posted on Tuesday, November 26, 2013 - 6:00 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Solo1 (Solo1)

OK, we know that:
- she is a US citizen, living somewhere in the US. Yes. Is the area relevant? state? city? No.
- she does this mostly, but not necessarily at work? Yes. does she (not 'can' she) do this in private life as well? I was answering questions as if it was taking place at work, so let's keep it at that. She could, though.
- she pretends to speak Spanish. Possible FA. Is she in a situation where nobody calls her bluff? Possibly. where nobody dares to call her bluff? No. where everyone else is pretending as well? No.
Solo1 (Solo1)
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Posted on Thursday, November 28, 2013 - 3:01 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Ah, is my FA that she does not pretend to speak Spanish, (by speaking) but she _tells_ people (in English) that she can speak Spanish? or read/understand it?

I don't think we have really addressed, in any depth, who she is talking to. Are they people in a certain profession? of a certain ethnicity? a certain age group?

Is she listening to Spanish radio? TV? (I dunno, there might be some jobs where this would be necessary.)
Irishelk (Irishelk)
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Posted on Thursday, November 28, 2013 - 3:12 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Solo1 (Solo1)

Ah, is my FA that she does not pretend to speak Spanish, (by speaking) Yes! but she _tells_ people (in English) that she can speak Spanish? No. or read/understand it? No.

I don't think we have really addressed, in any depth, who she is talking to. We have not. Are they people in a certain profession? Yes. of a certain ethnicity? a certain age group? Not necessarily.

Is she listening to Spanish radio? No. TV? (I dunno, there might be some jobs where this would be necessary.) No. I hope so, I love the telenovelas.
Solo1 (Solo1)
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Posted on Thursday, November 28, 2013 - 5:06 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

She does this at work, but is it at her place of work, e.g. an office? Does she simply do it in the course of her work, such as when travelling for business reasons? Is she doing this with her opposite numbers at another place of business? Is she in sales?
Irishelk (Irishelk)
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Posted on Saturday, November 30, 2013 - 1:53 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Solo1 (Solo1)

She does this at work, but is it at her place of work, e.g. an office? Yes. Does she simply do it in the course of her work, such as when travelling for business reasons? Unlikely. Is she doing this with her opposite numbers at another place of business? No. Is she in sales? No.
Redwine (Redwine)
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Posted on Monday, December 02, 2013 - 3:38 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Does she keep Spanish books at work? Does any feature of her workplace make the impression of her speaking Spanish?
Irishelk (Irishelk)
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Posted on Monday, December 02, 2013 - 11:47 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Redwine (Redwine)

Does she keep Spanish books at work? No. Does any feature of her workplace make the impression of her speaking Spanish? No.
Wizardofnz (Wizardofnz)
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Posted on Wednesday, December 04, 2013 - 11:44 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Does she hear Spanish being spoken? And pretend to comprehend it (by nodding or looking visibly interested)?
Irishelk (Irishelk)
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Wizardofnz (Wizardofnz)

Does she hear Spanish being spoken? Possibly. Actually, something could be said in English or Spanish. And pretend to comprehend it (by nodding or looking visibly interested)? No.
Redwine (Redwine)
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Posted on Thursday, December 05, 2013 - 1:20 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Does she use words that exist both in English and in Spanish (I don't know if there are some...)?
Solo1 (Solo1)
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Posted on Thursday, December 05, 2013 - 8:28 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Redwine, there are some. 'No' means 'no' in both languages, for example. There are also words which sound like they ought to mean one thing, but don't. To an English speaker, for example, 'embarazdo' (sp?) sounds like 'embarrassed,' but actually means 'pregnant.' Could some similar confusion be involved here?
Solo1 (Solo1)
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Posted on Thursday, December 05, 2013 - 8:28 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Redwine, there are some. 'No' means 'no' in both languages, for example. There are also words which sound like they ought to mean one thing, but don't. To an English speaker, for example, 'embarazdo' (sp?) sounds like 'embarrassed,' but actually means 'pregnant.' Could some similar confusion be involved here?
Solo1 (Solo1)
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Posted on Thursday, December 05, 2013 - 8:30 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

And I am embarrassed - in the Anglophone sense! - for posting twice.
Irishelk (Irishelk)
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Posted on Friday, December 06, 2013 - 10:46 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Redwine (Redwine)

Does she use words that exist both in English and in Spanish (I don't know if there are some...)? There are, but no.

Solo1 (Solo1)

Redwine, there are some. 'No' means 'no' in both languages, for example. There are also words which sound like they ought to mean one thing, but don't. To an English speaker, for example, 'embarazdo' (sp?) sounds like 'embarrassed,' but actually means 'pregnant.' Ah yes, false cognates. Some other good ones are 'la constipación' (just a cold!) and 'la trampa' (trap, not tramp).

Could some similar confusion be involved here? Unfortunately, no.
Psydkik (Psydkik)
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Posted on Saturday, December 07, 2013 - 3:56 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Do people think she can speak Spanish because of something she:
- does after hearing something?
- does while hearing something?

Are the people to whom she pretends:
- colleagues of her own profession?
- people of another profession with whom she works?
- customers? suppliers? of her work
Irishelk (Irishelk)
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Psydkik (Psydkik)

Do people think she can speak Spanish because of something she:
- does after hearing something? Yes.
- does while hearing something? Could also work.

Are the people to whom she pretends:
- colleagues of her own profession? No.
- people of another profession with whom she works? Yesish.
- customers? suppliers? of her work No to both.
Irishelk (Irishelk)
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Posted on Saturday, December 28, 2013 - 4:01 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

HINTS:

~She technically never pretends to speak Spanish to or in the presence of anyone.

~She is on the phone.
Solo1 (Solo1)
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Posted on Saturday, December 28, 2013 - 6:30 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

WAG: Does the company she works for have a Spanish name, which she says when she answers the phone?
Irishelk (Irishelk)
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Posted on Saturday, December 28, 2013 - 10:39 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Solo1 (Solo1)

WAG: Does the company she works for have a Spanish name, which she says when she answers the phone? No.
Solo1 (Solo1)
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Posted on Sunday, January 05, 2014 - 1:22 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

A few days ago, I watched an ad on English-speaking TV advertising a Spanish telenovela, La Vida Segue (Life Goes On). The commercial was in English, but the out-takes from the show were in Spanish.
This struck me as silly, since if you could understand Spanish enough to follow a Spanish soap opera, you wouldn't need to, or want to, have it promoted in English.
It can't be that, because our heroine was talking on the phone, but could such a situation be OTRT, or even on a parallel track?
Irishelk (Irishelk)
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Posted on Friday, January 17, 2014 - 9:37 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Solo1 (Solo1)

A few days ago, I watched an ad on English-speaking TV advertising a Spanish telenovela, La Vida Segue (Life Goes On). The commercial was in English, but the out-takes from the show were in Spanish.
This struck me as silly, since if you could understand Spanish enough to follow a Spanish soap opera, you wouldn't need to, or want to, have it promoted in English.
It can't be that, because our heroine was talking on the phone, but could such a situation be OTRT, or even on a parallel track? Not really, but that is odd. I don't think I've ever seen an ad for something completely in Spanish on English TV (other than foreign film ads, and not many of those).
Galfisk (Galfisk)
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Posted on Wednesday, February 05, 2014 - 8:52 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is the on the phone with a person? An automated system? Does she press "1" for Spanish, or similar?
Irishelk (Irishelk)
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Posted on Wednesday, February 05, 2014 - 10:24 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Galfisk (Galfisk)

Is the on the phone with a person? Part of the time. An automated system? Yes. Does she press "1" for Spanish, or similar? Yes!

Good jump.
Biograd (Biograd)
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Username: Biograd

Post Number: 71
Registered: 9-2013
Posted on Thursday, February 06, 2014 - 5:23 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Is she testing whether a voicemail system is operating properly?
Irishelk (Irishelk)
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Username: Irishelk

Post Number: 124
Registered: 10-2013
Posted on Friday, February 07, 2014 - 1:08 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Biograd (Biograd)

Is she testing whether a voicemail system is operating properly? No.
Galfisk (Galfisk)
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Username: Galfisk

Post Number: 74
Registered: 10-2013
Posted on Saturday, February 08, 2014 - 8:23 pm:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Will choosing Spanish get her to a real person faster? Get her to a different person than if she didn't choose Spanish? Get her to one particular person who she wants to talk to? To someone she knows?
Irishelk (Irishelk)
New member
Username: Irishelk

Post Number: 126
Registered: 10-2013
Posted on Tuesday, February 11, 2014 - 2:45 am:   Edit PostDelete PostView Post/Check IPPrint Post   Move Post (Moderator/Admin Only)Ban Poster IP (Moderator/Admin only)

Galfisk (Galfisk)

Will choosing Spanish get her to a real person faster? Yes. Get her to a different person than if she didn't choose Spanish? Get her to one particular person who she wants to talk to? To someone she knows?

***********************SPOILER

She is lying to a computer.

Donna is taking advantage of a life-hack that is often purpoted to work, though I haven't tried it myself. When she calls another company in the course of her work and is confronted with an automated menu, she always picks the "Para continuar en Espanol" option. She doesn't speak Spanish, but this option almost always takes you directly to a live operator, and they often speak English as well. If they don't, someone in their call center does, which means that you have at least a chance of getting a useful answer without being put on hold.

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