I think you missed the previous round of my questions
Whoops, fixing that nowSo was the customer looking for a room?
Probably, but irrel Was he looking for the hotel (where the hotel was located)?
Yes Was it in Warren's duties to answer the phone?
Yes Did Warren try to give the right directions but did not remember the name of some streets?
This, mainly. His exact mistake is irrel except it took the customer an extra two-plus hours to reach the hotel because of it The line of the bus to be taken?
No The station name?
No Are mean of transports to the hotel relevant at all?
Yes, driving a car Schedules?
No Streets?
Yes Names of roads?
Likely Relevant where the customer found himself?
Only that it was in the wrong diirection from the hotel Was him near the hotel?
No Did he need to go from point A in town, to the Hotel?
He was coming from a distance away Would the puzzle work had the customer the possibility to use Google Maps?
NoWas he booking a room?
Possibly, but irrel Can we assume he was booking from another part of the world?
Possibly, but irrel, except that he did not know how to reach the hotel Do they speak the same language?
YesSo he called the customer twice, once giving him the wrong directions and the second one faking to be his own supervisor and giving the right ones?
No, there was only one phone call Is there something else to discover?
Yes, why the customer didn't realize he was the one who gave the incorrect directions