[Balin] Looking for a mind at work

[Balin]

Warren made a mistake at work because he was new, then avoided consequences from the mistake because he was new. How?

[Earnest]

Warren = HAM? A police dog? Drugs relevant?

Relevant his job? Related to: food? Banks? Finance? Sport? Skydiving? Cars? Medicine? Healthcare? Offices? Production? Police? Security? Entertainment? Military? Airplanes? Computers? Technology?

Is the mistake related to his job? To an important task of his job? Was it the first time he did that mistake? Is the mistake due to inexperience? Were consequences dangerous? Consequences = consequences on his job? On his health? Arriving late? Not fully satisfying customers? Slow down the production? Slow down the service in the restaurant?

Did some of his superiors know he made the mistake?
Mistake=change the orders? Write something wrong? Take the wrong direction? Make a bad decision?
Is the fact of being new an advantage because: it justifies the mistake? Because nobody has seen him before? Because he was still train himself (e.g. he was a novel pilot making simulations; he made a mistake and landed unsafely, however without consequences being on a simulator machibe)? Somethibg along this line (other type of work for new entrants...) ?

[Balin]

Warren = HAM? Yes A police dog? Thus, no Drugs relevant? No

Relevant his job? Yes Related to: food? Banks? Finance? Sport? Skydiving? Cars? Medicine? Healthcare? Offices? Production? Police? Security? Entertainment? Military? Airplanes? Computers? Technology? None of these

Is the mistake related to his job? Yes To an important task of his job? Yes Was it the first time he did that mistake? Yes Is the mistake due to inexperience? Yes Were consequences dangerous? No Consequences = consequences on his job? Yes On his health? No Arriving late? No Not fully satisfying customers? Yes Slow down the production? No Slow down the service in the restaurant? No, and not a restaurant

Did some of his superiors know he made the mistake? No
Mistake=change the orders? No Write something wrong? No, but this is OTRT Take the wrong direction? No - quite the opposite Make a bad decision? No
Is the fact of being new an advantage because: it justifies the mistake? No Because nobody has seen him before? Yes, and more Because he was still train himself No (e.g. he was a novel pilot making simulations; he made a mistake and landed unsafely, however without consequences being on a simulator machibe)? No Somethibg along this line (other type of work for new entrants...) ? No

[Balin]

HINT:
The mistake he made was specific to his job (or similar jobs).
The way he avoided the mistake could have occurred at many jobs.

[WiZ]

Does he have an unusual job? A white collar job? Blue collar? Is he a professional? Does he work predominantly with his hands/body? With his mind? Does he use computers? Vehicles or machinery?

Was he following orders? Did he interpret them a little too literally?

When we talk about consequences of the mistake, are we talking about a punishment he would receive from his superiors? Or the immediate consequence of what he did on his work?

Was someone else blamed? Did someone try to identify him as the culprit for the mistake?

[Balin]

Does he have an unusual job? No A white collar job? Blue collar? This, I believe Is he a professional? No, if I interpret your meaning of "professional" correctly Does he work predominantly with his hands/body? Yes With his mind? But this is more relevant for the mistake he made Does he use computers? He doesn't, but there are computers at his workplace Vehicles or machinery? No

Was he following orders? Not a direct order from a boss, but he was doing a task required by his job Did he interpret them a little too literally? No

When we talk about consequences of the mistake, are we talking about a punishment he would receive from his superiors? Yes, this Or the immediate consequence of what he did on his work?

Was someone else blamed? No Did someone try to identify him as the culprit for the mistake? Yes, good q

[Doriana]

Did he make the mistake on his first day? And then avoided consequences by going back to work on his second day, but pretending it was his first day? And if yes, did he do anything in order to look different than on his first day? Like wearing glasses instead of contacts? dying his hair?

Is the mistake related to calculating something? counting something? measuring something? Does it involve money?

[Balin]

Did he make the mistake on his first day? Assume Yes And then avoided consequences by going back to work on his second day, but pretending it was his first day? No And if yes, did he do anything in order to look different than on his first day? No, but this is not entirely off the mark Like wearing glasses instead of contacts? dying his hair? Not these

Is the mistake related to calculating something? counting something? measuring something? None of these Does it involve money? No

[Doriana]

Does he go back to work at all after making the mistake? Does he pretend to be someone else?

Did anyone see him make the mistake?

Does the job involve selling something?

[Balin]

Does he go back to work at all after making the mistake? Yes Does he pretend to be someone else? YOPE!!

Did anyone see him make the mistake? No, but this will definitely mislead

Does the job involve selling something? No

[KayleeArafinwiel]

does he pretend to be the boss? or his supervisor?

...is Undercover Boss (tv show) relevant at all?

[Balin]

does he pretend to be the boss? or his supervisor? Yes (not what the YOPE!! referred to, but still Yes)

...is Undercover Boss (tv show) relevant at all? No

[Balin]

HINT: Warren is a bellhop.

[KayleeArafinwiel]

Did he deliver luggage to the wrong room at a hotel? (I think that's what bellhops do, right? *wracks brain*)

[Earnest]

Is the mistake specific to the bellhop job? Or to his supervisor's job?
Did he take luggages directly from the car of customers? Did he take the wrong luggages? Equal last names on luggages relevant? Is the mistake made: when customers arrived? When they left the hotel? Does the mistake involve luggages? Transporting luggages from car to room? From room to car? Parking the car to someone? Give back the keys to someone? Food in rooms relevant? Did he have relevantly the keys of the rooms?
If transporting luggages is relevant: did he take the elevator? Did he pretend a tip? Did he work in an hotel? In a train? Did he take some luggages on the parking lot without asking if they has been put there from a room or if they belong to customers that were arrived? If so did they come from a room (mistake = luggages belong to people who was leaving and not to people arrived)?

Did he give orders to someone else? Did the mistake result in bad consequences for the customers? Was it solved? By him? By the supervisor?

Did he avoid consequences by asserting that it was his first day? If so being the first day could justify his ignorance avout something? About some procedure? About the way to behave in certain circumstances (e.g. calling the supervisor instead of acting)? No one was able to identify him? His name was not on the register of the PC yet?

[Balin]

Did he deliver luggage to the wrong room at a hotel? (I think that's what bellhops do, right? *wracks brain*) It may be one of their tasks, but this was not his mistake

Is the mistake specific to the bellhop job? Yes Or to his supervisor's job? No
Did he take luggages directly from the car of customers? Did he take the wrong luggages? Equal last names on luggages relevant? Not relevantly (none of these are his mistake)
Is the mistake made: when customers arrived? When they left the hotel? Neither
Does the mistake involve luggages? Transporting luggages from car to room? From room to car? Parking the car to someone? Give back the keys to someone? None of these
Food in rooms relevant? Did he have relevantly the keys of the rooms? Irrel to both
If transporting luggages is relevant: did he take the elevator? Not relevantly Did he pretend a tip? No Did he work in an hotel? Yes In a train? No Did he take some luggages on the parking lot without asking if they has been put there from a room or if they belong to customers that were arrived? No If so did they come from a room (mistake = luggages belong to people who was leaving and not to people arrived)?

Did he give orders to someone else? Not "orders," but... Did the mistake result in bad consequences for the customers? Yes Was it solved? Eventually By him? Yes By the supervisor?

Did he avoid consequences by asserting that it was his first day? No If so being the first day could justify his ignorance avout something? It could, but this wasn't how he avoided consequences About some procedure? About the way to behave in certain circumstances (e.g. calling the supervisor instead of acting)? No one was able to identify him? Yes... His name was not on the register of the PC yet? Close...

[Earnest]

Did he confuse a customer for someone working there? Did he have a badge? Was he not registered somewhere?

[trebor]

Does he have a twin or doppelgänger who works there too?

[Balin]

Did he confuse a customer for someone working there? No Did he have a badge? He had "a" badge, Yes Was he not registered somewhere? Yope, see previous

Does he have a twin or doppelgänger who works there too? No

[Earnest]

Duty for which the mistake has been made: opening the front door, moving luggage, valeting cars, calling cabs, transporting guests, giving directions, performing basic concierge work, responding to the guest's needs? Did he give a wrong name? Something illegal going on there? Was him not punished just because he has not been caught? Was he a thief? Did he steal something? Luggage exchange relevant? Did he pretend to do something that did not pertain to his job while doing something that was instead typical for bellhops (e.g. he rang the bell while carrying a luggage)? Did he pretend that someone else do something that instead was his duty to do? (e.g. he was valeting a car and order someone else to take the luggages)? Did he pretend to be a customer?

So...I don't know if it is right but from the name "bell -hop" I think that one of his duties include being ready when the bell at the reception is rang right? If so, does the mistake involve this fact? Was the bell rang by an employee? By a customer? Was he quick enough?
Was the mistake made by someone else as well (e.g. the bell was rang by a customer and a bellhop was supposed to be ready. He heared the bell but thought that someone else was in charge of going. No one went but no one was able to udentify who should have come?) Did the customer who suffered for his mistake saw Warren? Interact with him and was with him at the time of the mistake? Or was the mistake the fact that Warren was not there when he was supposed to?

[Balin]

Duty for which the mistake has been made: opening the front door, moving luggage, valeting cars, calling cabs, transporting guests, giving directions, performing basic concierge work, responding to the guest's needs? Giving directions
Did he give a wrong name? Yope/No Something illegal going on there? No Was him not punished just because he has not been caught? Yes Was he a thief? No Did he steal something? No Luggage exchange relevant? No Did he pretend to do something that did not pertain to his job while doing something that was instead typical for bellhops No (e.g. he rang the bell while carrying a luggage)? No Did he pretend that someone else do something that instead was his duty to do? No (e.g. he was valeting a car and order someone else to take the luggages)? Did he pretend to be a customer? No

So...I don't know if it is right but from the name "bell -hop" I think that one of his duties include being ready when the bell at the reception is rang right? That's one of his duties, but... If so, does the mistake involve this fact? ...No Was the bell rang by an employee? By a customer? By no one Was he quick enough? His task didn't involve speed; see above
Was the mistake made by someone else as well No (e.g. the bell was rang by a customer and a bellhop was supposed to be ready. He heared the bell but thought that someone else was in charge of going. No one went but no one was able to udentify who should have come?) No Did the customer who suffered for his mistake saw Warren? Yes, at some point Interact with him Yes, at some point and was with him at the time of the mistake? No, the customer was not with Warren at the time of the mistake Or was the mistake the fact that Warren was not there when he was supposed to? No

[Earnest]

Did he give the wrong directions? Give directions in the sense of order or giving instructions to someone? Or in the sense of giving directions to a place? If the latter, to a place near the hotel?
Giving directions of the dinner and lunch time? On the timetable of the hotel? On some schedule (timetable of trains/planes...)?

Did the customer ask him for specific directions? Or maybe he asked someone else but Warren intervened? Did the customer asked directions to Warren directly? If so because he clearly recognized him as an employee of the hotel? As a bellhop?
Would the "right" answer have been "I need to consult my superior"? "I don't know"?

[Balin]

Did he give the wrong directions? Yes Give directions in the sense of order or giving instructions to someone? Or in the sense of giving directions to a place? This If the latter, to a place near the hotel? To the hotel itself
Giving directions of the dinner and lunch time? On the timetable of the hotel? On some schedule (timetable of trains/planes...)? See above

Did the customer ask him for specific directions? Yes Or maybe he asked someone else but Warren intervened? No Did the customer asked directions to Warren directly? Yes If so because he clearly recognized him as an employee of the hotel? Yope As a bellhop? Not necessarily
Would the "right" answer have been "I need to consult my superior"? "I don't know"? The right answer would have been the correct directions

[Earnest]

Relevant which place the customer was looking for? Did the customer look for: his room? The room of someone else? The parking lot? The swimming pool? The reception? An elevator? Restaurant? Pub? Smoking zone? Laundry? Gym? Entertainment zone? Roof?

Relevant where the customer was instead directed?
The wrong room? If so, did Warren give the customer the keys? The right ones for the wrong room?

Had the customer already a room assigned to him/her? Was he (is a HAM?) a new customer?
Did Warren know the right directions to take? If so did he give the customer intentionally the wrong directions? Relevant why Warren preferred to give the wrong directions instead of not giving directions at all? (E.g. he wanted someone else to gain time?) Did Warren then remained in the same place? If so, relevant why the customer did not come back and recognize him as the guilty? Was Warren in the place where he was supposed to be when he met the customer? Did they meet accidentally? Was the customer looking for someone working in the hotel?

[KayleeArafinwiel]

Sorry if this has been established, but when giving directions, was Warren on the phone with the customer as s/he made their way to the hotel? In some kind of "chat with staff" online 'room' to speak to the customer? Was he trying to give the correct directions? The incorrect ones? If he was on the phone, did he make an assumption about the customer due to their accent?

[Balin]

Relevant which place the customer was looking for? Yes, see below Did the customer look for: his room? The room of someone else? The parking lot? The swimming pool? The reception? An elevator? Restaurant? Pub? Smoking zone? Laundry? Gym? Entertainment zone? Roof? The hotel in general, see below

Relevant where the customer was instead directed? No
The wrong room? No If so, did Warren give the customer the keys? No The right ones for the wrong room?

Had the customer already a room assigned to him/her? No Was he (is a HAM?) a new customer? Yes (and Yes, the customer is H/A/M)
Did Warren know the right directions to take? No If so did he give the customer intentionally the wrong directions? No Relevant why Warren preferred to give the wrong directions instead of not giving directions at all? He didn't (E.g. he wanted someone else to gain time?) Did Warren then remained in the same place? Yes If so, relevant why the customer did not come back and recognize him as the guilty? FA, see below Was Warren in the place where he was supposed to be when he met the customer? Yes Did they meet accidentally? No Was the customer looking for someone working in the hotel? Yes

Sorry if this has been established, but when giving directions, was Warren on the phone with the customer as s/he made their way to the hotel? Yes! In some kind of "chat with staff" online 'room' to speak to the customer? No Was he trying to give the correct directions? Yes The incorrect ones? Thus, no If he was on the phone, did he make an assumption about the customer due to their accent? No

[trebor]

Was the customer the one who tried to identify Warren as the culprit of the mistake? Did avoiding blame require quick thinking on Warren's part? Did he avoid blame purely by accident? Luck? Did he make another mistake that enabled him to get out of the first one? Did he later give incorrect directions that cancelled out the mistake from the first directions he gave? Did he realize that the customer was a first-time guest? Did he tell the guest that he, Warren, was the supervisor? And would deal with the employee who gave him the wrong directions?

[Earnest]

So was the customer looking for a room? Was he looking for the hotel (where the hotel was located)? Was it in Warren's duties to answer the phone? Did Warren try to give the right directions but did not remember the name of some streets? The line of the bus to be taken? The station name? Are mean of transports to the hotel relevant at all? Schedules? Streets? Names of roads? Relevant where the customer found himself? Was him near the hotel? Did he need to go from point A in town, to the Hotel? Would the puzzle work had the customer the possibility to use Google Maps?
Was he booking a room? Can we assume he was booking from another part of the world? Do they speak the same language?

One thing I did not understand: Warren did not know the right directions ,right? But he gave the customer the wrong ones, correct? And nonetheless the customer reached the hotel eventually? Or maybe he directed the customer to another hotel that he knew? Or to another place? If so relevant which place? (E.g. he directed the customer somewhere else and sent someone to pick him up?)

[Balin]

Was the customer the one who tried to identify Warren as the culprit of the mistake? Yes Did avoiding blame require quick thinking on Warren's part? Some Did he avoid blame purely by accident? Yes Luck? I would say "accident" more than "luck" Did he make another mistake that enabled him to get out of the first one? No, I wouldn't call it "another mistake" Did he later give incorrect directions that cancelled out the mistake from the first directions he gave? No Did he realize that the customer was a first-time guest? Irrel Did he tell the guest that he, Warren, was the supervisor? Yes! And would deal with the employee who gave him the wrong directions? Yes

So was the customer looking for a room? Was he looking for the hotel (where the hotel was located)? Was it in Warren's duties to answer the phone? Did Warren try to give the right directions but did not remember the name of some streets? The line of the bus to be taken? The station name? Are mean of transports to the hotel relevant at all? Schedules? Streets? Names of roads? Relevant where the customer found himself? Was him near the hotel? Did he need to go from point A in town, to the Hotel? Would the puzzle work had the customer the possibility to use Google Maps?
Was he booking a room? Can we assume he was booking from another part of the world? Do they speak the same language?

One thing I did not understand: Warren did not know the right directions ,right? Actually, he did - see below - but not very well But he gave the customer the wrong ones, correct? Yes And nonetheless the customer reached the hotel eventually? Yes - Warren eventually realized his mistake and got the customer headed the right way Or maybe he directed the customer to another hotel that he knew? Or to another place? If so relevant which place? (E.g. he directed the customer somewhere else and sent someone to pick him up?) No to these

Good round of questions.

[Earnest]

I think you missed the previous round of my questions

[Earnest]

So he called the customer twice, once givi g him the wrong directions and the second one faking to be his own supervisor and giving the right ones? Is there something else to discover?

[Balin]

I think you missed the previous round of my questions Whoops, fixing that now

So was the customer looking for a room? Probably, but irrel Was he looking for the hotel (where the hotel was located)? Yes Was it in Warren's duties to answer the phone? Yes Did Warren try to give the right directions but did not remember the name of some streets? This, mainly. His exact mistake is irrel except it took the customer an extra two-plus hours to reach the hotel because of it The line of the bus to be taken? No The station name? No Are mean of transports to the hotel relevant at all? Yes, driving a car Schedules? No Streets? Yes Names of roads? Likely Relevant where the customer found himself? Only that it was in the wrong diirection from the hotel Was him near the hotel? No Did he need to go from point A in town, to the Hotel? He was coming from a distance away Would the puzzle work had the customer the possibility to use Google Maps? No
Was he booking a room? Possibly, but irrel Can we assume he was booking from another part of the world? Possibly, but irrel, except that he did not know how to reach the hotel Do they speak the same language? Yes

So he called the customer twice, once giving him the wrong directions and the second one faking to be his own supervisor and giving the right ones? No, there was only one phone call Is there something else to discover? Yes, why the customer didn't realize he was the one who gave the incorrect directions

[Doriana]

Did he give the wrong directions and pretend to be his supervisor in the same phone call? Or did he give the wrong directions on the phone and then pretended to be his supervisor once the guest reached the hotel?

Does he change his voice when he pretends to be his supervisor? Fake a speech impediment? Fake an accent?

[Balin]

Did he give the wrong directions and pretend to be his supervisor in the same phone call? No Or did he give the wrong directions on the phone and then pretended to be his supervisor once the guest reached the hotel? Yes!

Does he change his voice when he pretends to be his supervisor? Fake a speech impediment? Fake an accent? None of these

[Doriana]

Does he say something like "I'm sorry my employee has given you the wrong directions, but it's his first day"?

[Balin]

Does he say something like "I'm sorry my employee has given you the wrong directions, but it's his first day"? No

[Doriana]

Does the guest complain about having received wrong directions? If so, to Warren? to someone else? does he demand to see a manager?

[Balin]

Does the guest complain about having received wrong directions? Yes If so, to Warren? Yes to someone else? No does he demand to see a manager? Not specifically

[Balin]

HINT: Remember my responses to questions about nametags.

[Doriana]

I can't find the question about name tags, so I'll just ask again: Was Warren wearing a name tag? If so, did it say "Warren"? Did it indicate that he was new or still in training? Did he put on his supervisor's name tag before talking to the guest? Had he said his name on the phone?

[Balin]

I can't find the question about name tags, so I'll just ask again: Was Warren wearing a name tag? Yes If so, did it say "Warren"? No Did it indicate that he was new or still in training? No Did he put on his supervisor's name tag Someone else's, not his own before talking to the guest? Yes, but not intentionally Had he said his name on the phone? Yes

That should do it.

****SPOILER****

Warren, working as a bellhop for the first time, mistakenly gave a telephoning guest incorrect directions to the hotel. When the guest arrived, he was angry and demanded that Warren be fired; however, addressing Warren, he called him by a different name. Warren realized that he was wearing a badge with that name because he was so new he did not have a nametag of his own, so he pretended to be his own supervisor and promised to fire Warren immediately. The guest was appeased, and no one else found out.