From an earlier post:
Does the person they call for exist? Yes with a slight ish
Is the "ish" because the person has died?
At some relevant point, yes. Because people think the person has died?
They are aware that he has died when he dies.Is the name of the business exactly the same as the name of the person that people are hoping to reach by making the calls?
Yes! Similar to it? Sounds just like it?
It may just sound the same, spelling is irrelevant. If not, is there a product or service sold by the business that's the same as the person's name (the person that people are calling)?
See previous questionIf not, is there something about the business that is the same as the person's name?
See previous questionDoes it matter how or why the relevant person died?
NoYou've basically got it at this point and we're just circling the wagons for the final bit, so I'm just going to
****SPOILER****
The Frederick Keys baseball club, which was the Single-A affiliate of the Baltimore Orioles when I posted this puzzle but has since joined the MLB Draft League, apparently keep getting calls for a man named Frederick Keys (or is it Keyes? Spelling isn't important.) This is the true part. In the fictional part of this puzzle, Mr. Keys dies and people call his "family" at the team's number to offer them condolences on his unfortunate passing, before eventually stopping calling him altogether as he is dead.
The article on mistaken minor league identity is actually quite interesting. The Keys also get calls for locksmiths, the Asheville Tourists keep getting calls for the local tourism bureau, people call the West Virginia Power to pay their electric bill (especially now that they play at Apppalachian Power Park) and someone in prison once wrote to the Harrisburg Senators thinking they were the actual state senators in the Capitol in Harrisburg and could help get him out.